Contact CipherVPN — Department Directory
DEPARTMENT DIRECTORY

Contact CipherVPN

Reach the right department for your request. Our teams are available to assist with support, security, billing, legal matters, and partnerships.

Departments

Contact the Right Team

Select the department that matches your inquiry for the fastest response.

Customer Support

Contact this department for help with your CipherVPN account, connection issues, troubleshooting, subscriptions, or general support questions.

Billing Department

Contact billing for payment issues, refunds, invoices, subscription questions, or failed transactions.

Security Team

Use this email to responsibly disclose security vulnerabilities or report potential security issues related to CipherVPN services.

View disclosure policy

Abuse Department

This address is used for reporting abuse, malicious activity, or violations of our acceptable use policy related to CipherVPN infrastructure.

Privacy & Data Protection (GDPR)

Contact this department for GDPR requests such as data access, data deletion, or privacy-related questions.

Legal Department

This email is used for legal inquiries, legal notices, copyright claims, or official legal communication.

Business & Partnerships

For partnership proposals, integrations, or business collaboration opportunities.

Press & Media

Journalists, reviewers, and media outlets can contact this address for press inquiries or media requests.

System Administration

Used for infrastructure or hosting related communication.

Development Team

Internal development communication and technical matters related to CipherVPN software.

Service Status & Infrastructure

Used for system monitoring notifications and infrastructure alerts. See live status at /status.

Product Updates & Announcements

This address is used for product announcements, feature updates, newsletters, and campaign emails sent to CipherVPN users.

System Emails

Automated System Emails

CipherVPN uses automated system emails to send important account notifications.

CipherVPN sends automated system emails for the following purposes:

  • Account verification emails
  • Welcome messages
  • Password reset instructions
  • Login alerts and security notifications

Sent from

Do not reply — This mailbox is used exclusively for automated notifications and does not accept incoming replies.

Security

Security Disclosure

CipherVPN takes security seriously. If you discover a security vulnerability in our services, applications, or infrastructure, please report it responsibly so our team can investigate and resolve the issue.

Report a Vulnerability

Security researchers and users can report vulnerabilities by contacting:

Full Disclosure Policy

When reporting a vulnerability, please include:

  • 1 A clear description of the vulnerability
  • 2 Steps to reproduce the issue
  • 3 Any proof-of-concept or screenshots if available
  • 4 Your contact information so our team can follow up

We appreciate responsible disclosure and will investigate all legitimate reports.